Shipping & Returns

SHIPPING & RETURNS POLICY

Effective Date: August 5, 2026
Last Updated: August 5, 2026

This Shipping & Returns Policy applies to purchases made through onevaporave.com and forms part of the One Vapor Ave Terms and Conditions.

By placing an order with One Vapor Ave, you agree to this policy.

1. Order Processing

Orders are subject to payment authorization, age and identity verification, product availability, shipping restrictions, and legal-compliance review.

An order-confirmation email confirms that we received your order. It does not guarantee that the order has been accepted or shipped.

We may delay, modify, or cancel an order when:

  • The customer’s age or identity cannot be verified;
  • Payment cannot be authorized;
  • A product is unavailable;
  • The order contains incorrect or incomplete information;
  • The order cannot legally be shipped to the destination;
  • The carrier does not serve the destination;
  • The order presents a suspected fraud, resale, diversion, or compliance risk; or
  • A pricing, inventory, technical, or product-description error has occurred.

If we cancel an order before shipment, any amount collected for the canceled merchandise will be refunded to the original payment method.

2. Shipping Estimates

Processing and delivery dates shown on the Site or provided in an order confirmation are estimates and are not guaranteed.

Delivery may be delayed by age verification, compliance review, inventory availability, carrier capacity, weather, holidays, customs processing, government action, service interruptions, or other circumstances outside our reasonable control.

Once an order has been transferred to the carrier, delivery timing is subject to the carrier’s operations and policies.

3. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Before submitting an order, customers must verify all shipping information, including:

  • Recipient name;
  • Street address and unit or apartment number;
  • City;
  • State or province;
  • Postal or ZIP code;
  • Country;
  • Telephone number; and
  • Any other information required for delivery.

One Vapor Ave is not responsible for an order that is delayed, misdelivered, lost, delivered to the wrong location, or returned because the customer provided incorrect, incomplete, outdated, or undeliverable shipping information.

This limitation does not apply when the shipping error was caused solely by One Vapor Ave after the customer submitted accurate information.

4. Address Changes

Customers should contact One Vapor Ave immediately after placing an order if an address correction is needed.

We cannot guarantee that an address can be changed after an order has been submitted. Once an order has been processed, packed, transferred to a carrier, or shipped, the address may no longer be changed.

Submitting an address-change request does not guarantee that the change will be completed.

One Vapor Ave is not responsible for an unsuccessful address-change request when the order has already entered processing or shipment.

5. Orders Returned Because of Incorrect Shipping Information

If an order is returned to One Vapor Ave because the customer supplied incorrect, incomplete, or undeliverable shipping information, the customer may choose, subject to product eligibility and applicable law, to:

  1. Have the order reshipped after paying all additional shipping, handling, adult-signature, carrier, and related charges; or
  2. Request a refund for eligible returned merchandise, less:
    • A $10 restocking fee;
    • Original shipping and handling charges;
    • Adult-signature fees;
    • Carrier return charges;
    • International return or customs charges, where applicable; and
    • Any other nonrefundable costs incurred because of the incorrect information.

We will not reship an order until all additional charges have been paid and the corrected address has been reviewed and approved.

Reshipment may be unavailable if the product cannot legally be shipped to the corrected destination.

6. Delivery and Adult Signature

An adult signature and valid government-issued photo identification may be required at delivery.

The recipient must satisfy the carrier’s age and identification requirements. Carriers may refuse delivery when:

  • No eligible adult is available;
  • Valid identification is not presented;
  • The recipient does not meet the minimum legal age;
  • The identification does not reasonably match the order or recipient; or
  • Delivery cannot otherwise be completed lawfully.

Customers are responsible for being available to accept delivery and for complying with carrier requirements.

If an order is returned because no eligible recipient was available, identification was not provided, delivery was refused, or delivery attempts were unsuccessful, the order will be handled as a returned shipment under Section 5.

7. Delivered, Lost, or Misdelivered Packages

Customers should review tracking information and inspect the delivery location promptly after a package is marked delivered.

Before reporting a missing package, customers should:

  • Confirm that the shipping address on the order was correct;
  • Check all entrances, mailrooms, reception areas, parcel lockers, and other delivery locations;
  • Ask household members, neighbors, building personnel, or reception staff whether they accepted the package; and
  • Contact the carrier for available delivery information.

A package marked delivered by the carrier is presumed delivered unless the available evidence shows otherwise.

One Vapor Ave is not responsible for theft, loss, damage, or misplacement occurring after confirmed delivery to the address provided by the customer, except where responsibility cannot legally be excluded.

Claims involving a package marked delivered will be reviewed individually and may require a carrier investigation, written statement, police report, identification, or other supporting documentation. Submitting a claim does not guarantee a replacement or refund.

8. Damaged, Incorrect, Missing, or Defective Items

Customers must inspect their orders promptly after delivery.

A customer who receives a damaged, incorrect, missing, or apparently defective item must contact One Vapor Ave through the Site’s Contact page within 14 calendar days after the carrier-recorded delivery date.

The customer must provide:

  • The order number;
  • A description of the issue;
  • Clear photographs or video of the item;
  • Photographs of the shipping box, internal packaging, and shipping label;
  • Product serial, lot, or batch information, when available; and
  • Any other information reasonably requested to evaluate the claim.

Customers must retain the product, packaging, accessories, labels, and shipping materials until the claim has been resolved.

Do not discard, use further, modify, disassemble, or return the product without instructions from One Vapor Ave.

Depending on the circumstances, we may provide a replacement, store credit, refund, manufacturer-warranty instructions, or another remedy required by applicable law.

Normal wear, misuse, accidental damage, improper charging, incorrect installation, incompatible accessories, unauthorized modification, and failure to follow manufacturer instructions are not considered manufacturing defects.

9. Return Eligibility

Except for damaged, incorrect, or defective items addressed under Section 8, a return is permitted only when all of the following conditions are satisfied:

  1. The customer requests return authorization within 14 calendar days after the carrier-recorded delivery date;
  2. The product is new, unused, unopened, and in its original condition;
  3. All seals, wrapping, labels, packaging, accessories, manuals, and promotional items remain intact;
  4. The product was purchased directly from onevaporave.com;
  5. The customer provides valid proof of purchase;
  6. The product is not designated as final sale or otherwise nonreturnable;
  7. One Vapor Ave approves the return before it is shipped; and
  8. The authorized return is delivered to the return carrier within seven calendar days after authorization, unless we provide a different deadline in writing.

A return request received more than 14 calendar days after delivery will not be accepted unless a remedy is required by applicable law.

Products that show evidence of use, opening, alteration, tampering, damage, missing packaging, missing accessories, or improper storage are not eligible for return.

10. Nonreturnable Products

For health, safety, hygiene, quality-control, and regulatory reasons, the following products are not returnable once opened, used, unsealed, activated, filled, charged, or removed from sealed retail packaging:

  • Disposable vapor products;
  • E-liquids;
  • Nicotine pouches;
  • Pods and cartridges;
  • Coils and atomizers;
  • Tanks and mouthpieces;
  • Open-system or refillable products exposed to liquid;
  • Batteries showing signs of use;
  • Clearance or final-sale merchandise;
  • Gift cards or store credit; and
  • Any other consumable or hygiene-sensitive product.

These restrictions do not eliminate any nonwaivable rights relating to merchandise that arrived damaged, incorrect, or defective.

11. Return Authorization

Customers must obtain written return authorization before sending any product to One Vapor Ave.

To request authorization, contact us through the Contact page on onevaporave.com and provide the order number, item information, reason for return, and any requested photographs.

Approval of a return request does not guarantee a refund. Returned merchandise will be inspected after receipt to confirm eligibility.

Do not mail returns to the retail store, business address, manufacturer, or any other location unless One Vapor Ave specifically provides that address in the written return authorization.

Unauthorized returns may be refused, returned to the sender at the sender’s expense, or delayed.

12. Return Shipping

Unless the return results from a verified One Vapor Ave fulfillment error or a product that arrived damaged or defective, the customer is responsible for all return-shipping costs.

Customers should use a trackable and appropriately insured shipping method. One Vapor Ave is not responsible for a return that is lost, damaged, delayed, seized, destroyed, or not delivered while being transported to us.

The customer remains responsible for the returned product until it is received and accepted at the authorized return location.

Return-shipping costs are nonrefundable unless One Vapor Ave agrees otherwise in writing or reimbursement is required by law.

13. Restocking Fee

All approved discretionary returns are subject to a $10 restocking fee per returned order.

The restocking fee will be deducted from the amount otherwise eligible for refund.

The restocking fee will not apply when:

  • One Vapor Ave shipped the wrong product;
  • The product arrived materially damaged or defective and the claim was timely approved; or
  • Applicable law prohibits the fee.

A return that does not satisfy this policy may be rejected and may not qualify for any refund.

14. Refunds

After an authorized return is received, we will inspect the merchandise and determine whether it meets the return requirements.

For an approved return, the refund will generally equal the amount paid for the eligible returned merchandise, less all applicable deductions, including:

  • The $10 restocking fee;
  • Original shipping and handling charges;
  • Adult-signature charges;
  • Return-shipping charges paid or advanced by One Vapor Ave;
  • Carrier fees;
  • International return charges;
  • Customs duties, taxes, brokerage charges, storage fees, or penalties charged to One Vapor Ave;
  • Missing-item or damaged-packaging deductions; and
  • Other nonrefundable charges permitted by law.

Original shipping and handling charges are nonrefundable unless the return resulted from a verified One Vapor Ave error or a refund is otherwise required by law.

Approved refunds will be issued to the original payment method whenever reasonably possible. Financial institutions may require additional time to post a refund after it has been issued.

We do not issue a refund merely because a return was mailed. The merchandise must be received, inspected, and approved.

15. Exchanges

One Vapor Ave does not guarantee direct exchanges.

When an exchange is approved, availability is not guaranteed until the replacement order is processed. Customers may be required to return the original item and place a new order.

Any price difference, additional shipping charge, adult-signature fee, tax, or other applicable charge must be paid before the replacement is shipped.

16. Order Cancellations

Cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellation after an order is placed. An order cannot ordinarily be canceled after it has entered fulfillment, been packed, or been transferred to a carrier.

A customer who no longer wants an order after shipment must follow the return procedure in this policy. Shipping charges and the $10 restocking fee may apply.

Refusing delivery does not automatically cancel an order or entitle the customer to a full refund.

17. International Orders

International shipping is offered only where available and where One Vapor Ave determines that the shipment may lawfully be made.

International customers are responsible for determining whether the products ordered may be lawfully imported, possessed, purchased, or used in the destination country or territory.

The customer is responsible for:

  • Providing accurate and complete customs and delivery information;
  • Import permits or authorizations;
  • Customs duties;
  • Import taxes;
  • Brokerage fees;
  • Carrier fees;
  • Inspection charges;
  • Storage charges;
  • Return charges; and
  • Compliance with all destination-country laws.

International delivery dates are estimates and are not guaranteed.

International shipments may be delayed, rejected, held, inspected, returned, abandoned, confiscated, seized, or destroyed by customs authorities, postal authorities, carriers, regulators, or other government agencies.

To the maximum extent permitted by law, the customer assumes the risk of loss associated with customs delay, refusal, confiscation, seizure, abandonment, or destruction after One Vapor Ave lawfully transfers the shipment to the carrier.

One Vapor Ave does not guarantee that an international shipment will clear customs or be delivered.

No refund will be issued for an international order that is confiscated, seized, destroyed, abandoned, refused entry, or otherwise not returned to One Vapor Ave, except where required by applicable law or where the issue resulted solely from One Vapor Ave’s error.

18. International Returns and Refund Deductions

An international return requires prior written authorization.

The customer is responsible for all international return-shipping charges, customs documents, duties, taxes, brokerage fees, carrier fees, and other expenses associated with returning the merchandise.

If an international shipment is returned to One Vapor Ave and a refund is requested, the refund will be reduced by:

  • The $10 restocking fee;
  • Original shipping charges;
  • Return-shipping charges;
  • Customs duties or import taxes assessed against One Vapor Ave;
  • Brokerage, handling, storage, abandonment, or carrier charges;
  • Governmental fees or penalties; and
  • Any other expense incurred in recovering or processing the returned shipment.

A refund will be issued only after the returned merchandise is physically received, inspected, and approved.

If the total fees and deductions equal or exceed the merchandise value, no refund will be due.

One Vapor Ave is not responsible for an international return that is lost, delayed, rejected, seized, confiscated, abandoned, destroyed, or delivered to an unauthorized address.

19. Shipping Restrictions

Products will not be shipped to locations where their sale, possession, transportation, or delivery is prohibited or operationally unavailable.

We may restrict delivery to:

  • Certain states, provinces, territories, countries, counties, cities, or postal codes;
  • P.O. boxes;
  • Parcel lockers;
  • Freight forwarders;
  • Hotels;
  • Third-party reshipping companies;
  • Commercial mail-receiving agencies; or
  • Any address that cannot support required age or identity verification.

We may cancel an order when the shipping destination becomes restricted after the order is submitted but before shipment.

Customers may not use a forwarding address, false address, third-party recipient, or other method to evade age, product, tax, or shipping restrictions.

20. Chargebacks and Delivery Disputes

Customers should contact One Vapor Ave before initiating a payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.

Filing a chargeback does not change the terms of this policy or eliminate the customer’s responsibility to provide accurate information, return merchandise when required, or cooperate with a carrier investigation.

We may provide order records, verification records, tracking information, delivery confirmation, communications, and policy acceptance records to the payment provider when responding to a payment dispute.

Nothing in this section limits a customer’s rights under applicable law or the rules of the customer’s payment provider.

21. Policy Changes

We may update this policy from time to time by posting a revised version on the Site and changing the “Last Updated” date.

The policy in effect when an order is placed will generally govern that order unless applicable law requires otherwise.

22. Contacting One Vapor Ave

To request a return authorization or report an order issue, use the Contact page at onevaporave.com/contact/.

Include your order number and sufficient information for us to evaluate the request.

Do not send merchandise to any address until written return instructions have been provided.